Job Description

Reports To: Director of Housekeeping

Position Summary: Through alignment of JRK Best practices and standards, the Housekeeping Manager assists in the Housekeeping Operations by responding to all guest and associate issues resulting in "more than expected" guest service and ensuring all procedures are complete as outlined in the Standard Operating Procedures.

Major Duties and Responsibilities:

• Provides an issue free work environment through motivation, support, empowerment and development for all personnel.
• Proactively strives to build positive working relationships through teamwork and clear communication resulting in win/win decisions.
• Ensures that all decisions and resulting actions are aligned with the hotel policy of 100% guest satisfaction producing a high level of service.
• Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.
• Proactively participates in the comprehensive sales and marketing efforts.
• Performs daily Office duties.
• Continually seeks to develop housekeeping policies and procedures to improve the current operation.
• Assists in the training and development of all housekeeping associates.
• Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.
• Assists the Director of Housekeeping in the daily management of labor expenses.
• Inspects all hotel rooms, public areas, VIP rooms and Showrooms daily to ensure that cleanliness meets hotel standards.
• Monitors equipment, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards.
• Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
• Works with outside suppliers and linen services as needed ensuring orders are issue free and in line with hotel standards.
• Receives and confirms deliveries of supplies and services.
• Conducts monthly linen inventory .
• Prepares and follows up on incidents and accident reports.
• Communicates with other departments: front office, maintenance, banquets to ensure any outstanding guest issues have been resolved.
• Monitors guest complaints and takes corrective action when necessary.
• Prepares and reviews daily housekeeping reports.
• Leads room heavy cleaning maintenance program.
• Records work performed by staff and give feedback.
• Prepares and conducts 90 day and annual performance reviews.
• Assists in continuously evaluating the performance of housekeeping staff and takes corrective actions when necessary.
• Assists in Fire Safety Program as required.
• Communicates special requests to management and passes on special instructions to the next shift.
• Ability to consistently act in accordance with Company's labor relation's philosophy, strategy and procedures as well as the specific policies and procedures as set forth in the various collective bargaining agreements.
• Ensures that associates uphold all services, procedures and communication standards as outlined by Standard Operating Procedures.
• Administers required associate reference guide practices such as performance and aptitude reviews.
• Trains on and executes all applicable Standard Operating Procedures.
• Performs miscellaneous duties and assists General Manager, Assistant General Manager as directed.

Leadership Skill Requirements:

Consistently demonstrates our established Leadership Competencies:

• Vision and Strategic Leadership
• Change Leadership
• Customer Satisfaction and Quality Leadership
• Learning and Development Passion
• Teaming
• Communication
• Associate Satisfaction Leadership
• Accountability

Technical Skill Requirements:

• Ability to create, implement and analyze manual and automated reports.
• Comprehensive knowledge of management strategies and techniques.
• Comprehensive knowledge of personal computers and various property specific applications, such as Opera, Word, Excel, Outlook.
• Knowledgeable of legal and contractual agreements.
• Knowledgeable of all corporate department functions.
• Ability to develop and deliver effective training.

Other Skill Requirements:

• Well organized and detail oriented.
• Consistently strives for continuous improvement while ensuring a high level of professionalism.
• Creative and innovative thinker who can bring thoughts to actions with speed.
• Analytical and expedient approach to problem solving which results in a win/win resolution.
• Impeccable follow through with high level of personal integrity.
• Strong communication, decision-making, organization and leadership skills.
• Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic.

Experience and Qualifications:

Essential:

• Proven team leader with a high level of energy and motivation
• Results oriented with an emphasis on both individual and team accountability.
• Experienced in managing an organized labor work force.
• Minimum of two years in a Housekeeping or Front Office role.

Desirable:

• Previous management experience
• Highly motivated
• Experience working in a unionized environment.
• Front Office experience

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