Job Description

Position Function:Responsible for performing commercial and residential appraisals, valuations, and review activities. Owns the vendor management process and will handle the outsourcing needs for appraisals, valuations, review activities, environmental reports and reviews, and environmental risk rating process as needed. Also responsible for maintaining effective appraisal policies and procedures to ensure compliance with all applicable laws, regulations, and safety and soundness requirements. Ensures quality and timely service in ordering, tracking, delivering, reviewing, and reporting.Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.Primary Accountabilities:Performs appraisals and evaluations on commercial collateral property below appraisal requirement thresholds and for Special Assets Department impairment valuation purposes, when appropriate.Perform reviews of appraisal and valuation reports in conformance with the Financial Institutions Reform, Recovery and Enforcement Act of 1989 (FIRREA), the 2010 Interagency Appraisal and Evaluation Guidelines (Guidelines) and the Bank’s appraisal policies and guidelines.Performs quarterly market evaluation report for real estate-related trends using third-party reports and resources (i.e., Colliers Market Report, CBRE, UHERO).Perform site visits for construction loans, when appropriate.Conduct reviews of environmental reports or appropriately outsource the reviews to third-party vendors due to property type or complexity, when appropriate.Own the vendor management process and handle the outsourcing needs for appraisals, valuations, review activities, environmental reports and reviews, and environmental risk rating process as needed, ensuring appropriate Scope of Work, consistency, compliance with requirements, and timely delivery.Works closely with loan officers, underwriters, credit administrators, and Special Assets Department on determining valuation methodologies, trends, sales data, etc., to facilitate loan decisions and support credit risk management and expected credit loss analyses.Serve as the administrator for Environmental Data Resources (EDR), the Bank’s environmental risk vendor, and processor of Environmental Risk Ratings (ERR) requests.Regularly monitor and document the quality and performance of vendors to determine their continued acceptability.Maintain internal and external transaction tracking to accurately monitor the status of reports, and appraiser and AMC vendor performance against service standards.Maintain positive and professional working relationships with Bank personnel and outside vendors, and interact regularly with the appraisal community.Maintain a working knowledge of banking regulations, interagency guidelines, and appraisal institute requirements that affect the appraisal and valuation function. Timely follow and evaluate industry and regulatory changes that impact the Bank and communicate those changes bank-wide.Review and update annually the Bank’s appraisal policy, procedures, and guidelines consistent with regulations for approval by the Board Risk Committee.Review and update annually the recommendation of appraisers and maintain the approved appraiser panel for both commercial and residential appraisals for approval by the Board Risk Committee.Establish effective controls to monitor and periodically assess the collateral valuation functions by appraisers and third-party vendors.Responsible for documenting, monitoring, reviewing, and maintaining accurate records for all vendors as part of the Bank’s vendor management program, and for internal and external audit purposes.Provide training for appropriate Bank staff to remain current and informed on relevant issues.Responsible for maintaining licenses and certifications with continuous education.Minimum Qualifications:Education:Bachelor’s Degree from an accredited 4-year university in business administration or related field, or equivalent work experience required.Certification from the appropriate state regulatory body whose appraiser certification program has not been disapproved by the Appraisal Subcommittee of the Federal Financial Institutions Examination Council (FFIEC), or a master’s degree in business administration preferred.Experience:10+ years of experience in valuing commercial and residential real estate, including a minimum of 5 years of experience in the Hawaii market required.Strong experience in process management and process improvement required.License/Certification:Hawaii Certified General Appraiser (with MAI designation preferred) preferred.Hawaii Certified Residential Appraiser preferred.Physical Requirements & Working Conditions:Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.Must be able to read and understand bank-related documents.Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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